Refund and Cancellation Policy
Effective date: 20 October 2026
This policy explains how cancellations, refunds and billing disputes work for services you pay NeuroNext for, including payments made by card. If you have a signed agreement with us, such as a master services agreement or statement of work, any cancellation or refund terms in that agreement apply first.
1. Cancelling recurring services
Our staffing and support services are billed on a recurring basis. You can cancel a recurring service at any time by giving us 30 days' written notice by email to info@neuronext.tech. The service continues, and fees remain payable, until the end of the notice period. We will confirm your cancellation in writing and stop any further recurring charges once it takes effect.
2. Services already delivered
Services that have already been delivered, including time already worked by professionals placed with you, are non-refundable. If you have paid in advance for a period after your cancellation takes effect, we will refund or credit the unused amount.
3. Billing errors and disputes
If you believe you have been charged incorrectly, for example a duplicate charge, an incorrect amount or a charge after cancellation took effect, please contact us within 30 days of the charge with your invoice number and details of the issue. We review every billing dispute individually and aim to respond within five business days. Where we find an error, we will correct it by issuing a credit against your next invoice or a refund, whichever you prefer.
4. How refunds are paid
Approved refunds are paid to the original payment method, or by bank transfer if that is not possible. We process approved refunds within five business days. Card refunds can take a further 5 to 10 business days to appear on your statement, depending on your bank.
5. Chargebacks
If you have a concern about a charge, please contact us before disputing it with your bank or card provider. Most issues can be resolved quickly by contacting us directly.
6. Your statutory rights
Nothing in this policy excludes, restricts or modifies any right or remedy you have that cannot lawfully be excluded, including under the Australian Consumer Law or South Africa's Consumer Protection Act, 2008.
7. Contact us
To cancel a service, request a refund or raise a billing dispute, email info@neuronext.tech with "Billing" in the subject line. See also our Terms of Use and Privacy Policy. We may update this policy by posting a new version on this page with a new effective date.